ask pookee

Everything about our products, orders and shipping — answered with zero drama.

How long does delivery take?

Orders are packed within 24 hours and usually arrive in 3–6 working days.

Do you offer Cash on Delivery?

Yes, COD is available on most pin codes. You'll see it at checkout.

Are your products safe for sensitive skin?

Our formulas are dermatologist tested and made with gentle ingredients. Always patch test first if your skin is very sensitive.

Are pookee products cruelty free?

Yes — we never test on animals.

Can I return a product?

Unopened products can be returned within 7 days of delivery. Write to us from the Contact page and we'll help.

Still got questions?

Our team is happy to help — we usually reply within a day.

Contact us